This is a baseline POPIA-aligned privacy policy. Have it reviewed by an attorney before relying on it for marketing consent, payments, or paid advertising with retargeting pixels.
1. Who we are
This website (modmbr.co.za) is operated by Utico Water (PTY) Ltd, a South African private company with its registered office at 13 Julian Way, Somerset West, Western Cape, 7130.
For the purposes of the Protection of Personal Information Act, 2013 ("POPIA"), Utico Water (PTY) Ltd is the Responsible Party for personal information collected through this website.
Our Information Officer: info@modmbr.co.za
2. Information we collect
We collect personal information you provide voluntarily, which may include:
- Identification information (name, role, employer / estate / farm name).
- Contact information (email, phone number, postal or physical address).
- Site information you submit through our contact form or savings calculator (e.g. estimated water usage, municipality, tariff rates).
- Communications you send us via email, phone, or web form.
We also collect limited technical information automatically, including:
- IP address and approximate location.
- Browser type and device information.
- Pages visited and time spent (for site analytics).
3. How we use your information
We use personal information to:
- Respond to your enquiry or quote request.
- Provide a sized, costed ModMBR proposal.
- Send service and support communications relating to systems we sell or service to you.
- Improve our website and product information.
- Comply with our legal and regulatory obligations.
We will not use your information for direct marketing unless you have given us specific consent.
4. Who we share it with
We share personal information only with:
- Service providers who process information on our behalf (e.g. email and CRM platforms, hosting providers, professional advisors) under written confidentiality terms.
- Regulators or authorities where we are legally required to do so.
We do not sell personal information.
5. International transfers
Where service providers we use (for example, cloud hosting or CRM platforms) are located outside South Africa, we ensure transfers comply with POPIA section 72 — typically by relying on providers that offer comparable data-protection terms.
6. How long we keep it
We keep personal information only as long as needed to fulfil the purposes set out above, or as required by law (for example, tax and contract records).
7. Your rights under POPIA
You have the right to:
- Confirm whether we hold personal information about you.
- Request access to and correction of that information.
- Object to processing in certain circumstances.
- Lodge a complaint with the Information Regulator (South Africa) at inforeg.org.za.
To exercise any of these rights, contact our Information Officer at info@modmbr.co.za.
8. Cookies
This site uses essential cookies needed for the site to work, and (if enabled) analytics cookies to understand how the site is used. You can disable non-essential cookies in your browser at any time.
9. Security
We take reasonable steps to safeguard personal information against loss, damage, and unauthorised access, including encrypted transport (HTTPS), access controls, and regular security review.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect any change.
11. Contact
Questions about this privacy policy or about personal information we hold:
Information Officer, Utico Water (PTY) Ltd — info@modmbr.co.za — 13 Julian Way, Somerset West, Western Cape, 7130.
See also our Terms of Service.